JUSJAI2 / SUPPORT
Shipping Policy
Shipping Policy
Shipping Policy
Last updated: June 2026. JusJai2 garments are made to order and fulfilled through Printify-connected print providers. Shipping rates, production locations, delivery services, and transit timelines may vary by product, print provider, destination, and carrier.
1. Printify production model. JusJai2 does not hold mass inventory. When you place an order, the garment is sent into production through Printify’s fulfillment network. The order must be printed, quality checked, packed, and handed to a shipping carrier before transit begins.
2. Production time. Production time is the time needed to create the product before it ships. Most made-to-order apparel is produced within several business days, but timelines can vary by print provider, garment availability, order volume, equipment status, holidays, and seasonal demand. Production time is separate from shipping time.
3. Shipping rates and providers. Shipping rates are calculated through Shopify and Printify based on the selected product, print provider, shipping destination, and available carrier services. If multiple items are ordered, shipping costs and package timing may vary depending on whether items are fulfilled by the same provider or shipped separately.
4. Transit time. Transit time begins after the carrier receives the package. Delivery estimates shown at checkout or in tracking are estimates only. Domestic and international timelines may change due to carrier volume, weather, holidays, customs, address issues, or regional delivery disruptions.
5. Tracking. Tracking information is provided when the fulfillment partner and carrier make it available. A tracking label may be created before the carrier completes its first scan, so updates can take time to appear. If tracking has not moved immediately, please allow time for carrier processing.
6. Multiple shipments. Orders with more than one product may arrive in separate packages if products are produced by different Printify print providers or facilities. Separate packages may receive separate tracking numbers and delivery dates.
7. Address accuracy. Please review your shipping address carefully before completing checkout. JusJai2 and its fulfillment partners are not responsible for delays, failed deliveries, or lost packages caused by incomplete, inaccurate, or undeliverable addresses entered by the customer.
8. Carrier delays and delivery responsibility. Once an order is handed to the carrier, delivery timing is controlled by that carrier. JusJai2 cannot guarantee exact delivery dates and is not responsible for delays caused by carriers, customs, weather, holidays, local delivery disruptions, or incorrect shipping information.
9. Damaged, defective, or incorrect items. If your order arrives damaged, defective, misprinted, or incorrect, contact support promptly with your order number and clear photos of the item, packaging, and issue. We will review the issue against Printify fulfillment standards and determine the appropriate next step.
10. Lost or missing packages. If tracking shows delivered but the package is missing, check nearby delivery areas, household members, neighbors, building staff, and carrier delivery notes first. If it still cannot be located, contact support so we can review the order and available carrier/fulfillment options.
11. International shipping. International orders may be subject to customs duties, taxes, import fees, or border delays depending on the destination country. These charges and delays are outside JusJai2’s control and may be the customer’s responsibility.
12. Contact. For order status, shipping questions, address issues, or delivery support, email support@jusjai2.com.
Last updated: June 2026. JusJai2 garments are made to order and fulfilled through Printify-connected print providers. Shipping rates, production locations, delivery services, and transit timelines may vary by product, print provider, destination, and carrier.
1. Printify production model. JusJai2 does not hold mass inventory. When you place an order, the garment is sent into production through Printify’s fulfillment network. The order must be printed, quality checked, packed, and handed to a shipping carrier before transit begins.
2. Production time. Production time is the time needed to create the product before it ships. Most made-to-order apparel is produced within several business days, but timelines can vary by print provider, garment availability, order volume, equipment status, holidays, and seasonal demand. Production time is separate from shipping time.
3. Shipping rates and providers. Shipping rates are calculated through Shopify and Printify based on the selected product, print provider, shipping destination, and available carrier services. If multiple items are ordered, shipping costs and package timing may vary depending on whether items are fulfilled by the same provider or shipped separately.
4. Transit time. Transit time begins after the carrier receives the package. Delivery estimates shown at checkout or in tracking are estimates only. Domestic and international timelines may change due to carrier volume, weather, holidays, customs, address issues, or regional delivery disruptions.
5. Tracking. Tracking information is provided when the fulfillment partner and carrier make it available. A tracking label may be created before the carrier completes its first scan, so updates can take time to appear. If tracking has not moved immediately, please allow time for carrier processing.
6. Multiple shipments. Orders with more than one product may arrive in separate packages if products are produced by different Printify print providers or facilities. Separate packages may receive separate tracking numbers and delivery dates.
7. Address accuracy. Please review your shipping address carefully before completing checkout. JusJai2 and its fulfillment partners are not responsible for delays, failed deliveries, or lost packages caused by incomplete, inaccurate, or undeliverable addresses entered by the customer.
8. Carrier delays and delivery responsibility. Once an order is handed to the carrier, delivery timing is controlled by that carrier. JusJai2 cannot guarantee exact delivery dates and is not responsible for delays caused by carriers, customs, weather, holidays, local delivery disruptions, or incorrect shipping information.
9. Damaged, defective, or incorrect items. If your order arrives damaged, defective, misprinted, or incorrect, contact support promptly with your order number and clear photos of the item, packaging, and issue. We will review the issue against Printify fulfillment standards and determine the appropriate next step.
10. Lost or missing packages. If tracking shows delivered but the package is missing, check nearby delivery areas, household members, neighbors, building staff, and carrier delivery notes first. If it still cannot be located, contact support so we can review the order and available carrier/fulfillment options.
11. International shipping. International orders may be subject to customs duties, taxes, import fees, or border delays depending on the destination country. These charges and delays are outside JusJai2’s control and may be the customer’s responsibility.
12. Contact. For order status, shipping questions, address issues, or delivery support, email support@jusjai2.com.
Last updated: June 2026. JusJai2 garments are made to order and fulfilled through Printify-connected print providers. Shipping rates, production locations, delivery services, and transit timelines may vary by product, print provider, destination, and carrier.
1. Printify production model. JusJai2 does not hold mass inventory. When you place an order, the garment is sent into production through Printify’s fulfillment network. The order must be printed, quality checked, packed, and handed to a shipping carrier before transit begins.
2. Production time. Production time is the time needed to create the product before it ships. Most made-to-order apparel is produced within several business days, but timelines can vary by print provider, garment availability, order volume, equipment status, holidays, and seasonal demand. Production time is separate from shipping time.
3. Shipping rates and providers. Shipping rates are calculated through Shopify and Printify based on the selected product, print provider, shipping destination, and available carrier services. If multiple items are ordered, shipping costs and package timing may vary depending on whether items are fulfilled by the same provider or shipped separately.
4. Transit time. Transit time begins after the carrier receives the package. Delivery estimates shown at checkout or in tracking are estimates only. Domestic and international timelines may change due to carrier volume, weather, holidays, customs, address issues, or regional delivery disruptions.
5. Tracking. Tracking information is provided when the fulfillment partner and carrier make it available. A tracking label may be created before the carrier completes its first scan, so updates can take time to appear. If tracking has not moved immediately, please allow time for carrier processing.
6. Multiple shipments. Orders with more than one product may arrive in separate packages if products are produced by different Printify print providers or facilities. Separate packages may receive separate tracking numbers and delivery dates.
7. Address accuracy. Please review your shipping address carefully before completing checkout. JusJai2 and its fulfillment partners are not responsible for delays, failed deliveries, or lost packages caused by incomplete, inaccurate, or undeliverable addresses entered by the customer.
8. Carrier delays and delivery responsibility. Once an order is handed to the carrier, delivery timing is controlled by that carrier. JusJai2 cannot guarantee exact delivery dates and is not responsible for delays caused by carriers, customs, weather, holidays, local delivery disruptions, or incorrect shipping information.
9. Damaged, defective, or incorrect items. If your order arrives damaged, defective, misprinted, or incorrect, contact support promptly with your order number and clear photos of the item, packaging, and issue. We will review the issue against Printify fulfillment standards and determine the appropriate next step.
10. Lost or missing packages. If tracking shows delivered but the package is missing, check nearby delivery areas, household members, neighbors, building staff, and carrier delivery notes first. If it still cannot be located, contact support so we can review the order and available carrier/fulfillment options.
11. International shipping. International orders may be subject to customs duties, taxes, import fees, or border delays depending on the destination country. These charges and delays are outside JusJai2’s control and may be the customer’s responsibility.
12. Contact. For order status, shipping questions, address issues, or delivery support, email support@jusjai2.com.